Shipping Policy – Metro Auto
At Metro Auto, we are committed to delivering high-quality car spare parts across Australia in a fast, safe, and reliable manner.
1. Processing Time
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All orders are processed within 1–2 business days (excluding weekends and public holidays).
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Orders placed after 2:00 PM (AEST) will be processed the next business day.
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During peak periods or sales, processing times may be slightly extended.
2. Shipping Time & Delivery
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
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Delivery times may vary depending on your location.
3. Shipping Charges
4. Order Tracking
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Once your order is shipped, you will receive a confirmation email with tracking details.
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You can track your parcel in real-time through the courier's website.
5. Delivery Partners
6. Delivery Issues
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If your package is delayed, lost, or damaged during transit, please contact us within 3 business days of expected delivery.
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We will coordinate with the courier to resolve the issue as quickly as possible.
7. Incorrect Address
8. Remote & Regional Areas
9. International Shipping
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Currently, we only ship within Australia.
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For special international requests, please contact our support team.
10. Contact Us
If you have any questions about your order or shipping, feel free to reach out to our support team:
