Shipping policy

Shipping Policy – Metro Auto Online

At Metro Auto Online, we are committed to delivering high-quality car spare parts across Australia in a fast, safe, and reliable manner.

1. Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays).

• Orders placed after 2:00 PM (AEST) will be processed the next business day.

• During peak periods or sales, processing times may be slightly extended.

2. Shipping Time & Delivery

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

• Delivery times may vary depending on your location.

3. Shipping Charges

• Shipping costs are calculated at checkout based on:

  • Order weight

  • Package dimensions

  • Delivery location

• We may offer free shipping promotions on selected products or order values.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details.

• You can track your parcel in real-time through the courier’s website.

5. Delivery Partners

• We work with trusted Australian courier services to ensure safe and timely delivery.

• Large or heavy auto parts may be shipped via specialized freight services.

6. Delivery Issues

• If your package is delayed, lost, or damaged during transit, please contact us within 3 business days of expected delivery.

• We will coordinate with the courier to resolve the issue as quickly as possible.

7. Incorrect Address

• Please ensure your shipping details are accurate.

• Metro Auto Online is not responsible for delays or losses due to incorrect or incomplete addresses.

8. Remote & Regional Areas

• Deliveries to remote or regional locations may take longer than standard timeframes.

• Additional shipping charges may apply for bulky or heavy items.

9. International Shipping

• Currently, we only ship within Australia.

• For special international requests, please contact our support team.

10. Contact Us

If you have any questions about your order or shipping, feel free to reach out to our support team:

• Email: info@metroautoonline.com.au